This site provides support for program administrators. If you are a client on random drug screens, contact your case manager for support.
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Support Center
For Call2test and ConnectComply
ConnectComply
Getting Started with ConnectComply
How to perform curfew and location checks
Installing ConnectComply
Location timeout troubleshooting
Sending Messages in ConnectComply
Troubleshooting ConnectComply
Using the Event Scheduler
account settings
Adding a User
Change A Password or Email Address
Changing A Password For Another User
Reset A Lost Password
Switching Facilities
Troubleshooting Log-in Issues
User Permissions Breakdown
calendars
Advance Scheduling
Bulk Excuse or Force Testing
Custom Daily Messages
Default Schedule
Multiple Calendars
Reduced Day
client set up
Add, Remove, or View a Client
Printable Client Contracts
Printing Client Info Sheets
Scheduling, Force/Excuse
reports
Generating Reports
settings
Check-in Windows
Creating a Group
Receive Testing Notifications and Call Reports
Test Types
Testing Profiles