This site provides support for program administrators. If you are a client on random drug screens, contact your case manager for support.

Changing A Password For Another User

Administrators can change a password for facility staff by following the instructions below. 

Tip: Each user should have their own account and not share passwords between staff members.

Changing the password

  • Click the arrow to the right of Logged in as Your Name and select Edit Users
  • Click on the user whose password or email address you’d like to change
  • Click Change Password
  • Enter the new password and enter it again to confirm
  • Click Change Password to confirm

Password Requirements

  • Minimum length is 7 Characters
  • No more than 2 identical characters in a row
  • Contains at least 3 out of 4 of the following:
    • Lower case
    • Upper case
    • Numbers
    • Special characters
  • Passwords are blocked from using any of the following
  • 10,000 most common passwords (learn more)
  • A password containing their first or last name


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