This site provides support for program administrators. If you are a client on random drug screens, contact your case manager for support.

Reset A Lost Password

Tip: Passwords should be secure and never shared between staff members.

Reset a lost password

  • Click Don’t remember your password?
  • Enter your email address

  • You’ll receive an email with further instructions
  • Once you’ve received the email, click the provided link

  • Enter your new password and enter it again to confirm
  • Click the button to submit the password change

Password Requirements

  • Minimum length is 7 Characters
  • No more than 2 identical characters in a row
  • Contains at least 3 out of 4 of the following:
    • Lower case
    • Upper case
    • Numbers
  • Special characters
  • Passwords are blocked from using any of the following
  • 10,000 most common passwords (learn more)
  • A password containing their first or last name


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