This site provides support for program administrators. If you are a client on random drug screens, contact your case manager for support.

Troubleshooting Log-in Issues

Clear your cache

  • On occasion, you may need to clear your cache to resolve issues with logging in.
  • Instructions differ from browser to browser and operating systems.  Complete instructions can be found on Refresh Your Cache.

Known Browser Extension Issues

  • If you’re using ad-block software, follow directions from the developer on how to whitelist or any domain.
  • We’ve received a report that Ghostery may block users from logging into  You can find instructions on how to trust our sites in Ghostery here.
  • Privacy Badger may also create issues when logging in.  Click the ‘Disable Privacy Badger for This Site’ button to turn off Privacy Badger for that site.


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