This site provides support for program administrators. If you are a client on random drug screens, contact your case manager for support.

User Permissions Breakdown

By default, Call2test comes with four different types of users. In order of increasing permissions they are:

  • User (lowest level)
  • Case Manager
  • Manager
  • Administrator (highest level)

Permissions can be easily tailored to your facility and unique needs.


By default, a user can only view clients that they have created and are assigned to them as “user”

  • Can view the dashboard (current days schedule)
  • Can view and edit all clients
  • Can add clients
  • Can view and create reports
  • Can access ‘My Account’ settings to change password.

Case Manager

    A user can do all of the above things (but for all clients).


A manager can do all of the above things, as well as

  • Can access the calendar
    • allowing to change testing dates and set call in messages


An administrator can do all of the above as well as

  • Bulk Excuse Testing (from the calendar page)
  • Remove clients
  • Generate Advance Testing (calendar page)
  • Settings (Create, View, Read, Update)
    • Tests
    • Testing Profiles
    • Call In Windows
    • Client Group
  • Access to users page
    • view/edit users
    • add users
    • remove users

Multiple Calendars

If multiple calendars is turned on, by default administrators have the ability to create, view, and edit all calendars. By default the other roles (case manager, user, manager) will only be able to see clients in their default calendar.

Multiple Check Methods

If your facility has more than one way of checking in (we offer app, telephone, or web check-ins) only the administrator has the ability to change a client’s permissions to check in via certain methods.



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