This site provides support for program administrators. If you are a client on random drug screens, contact your case manager for support.

Viewing a Client

  • Click Clients
  • Click on a client’s name to view more information on a client
  • Here you’ll see the following information:

Testing Information

  • Testing Pin: a unique 6 digit PIN clients use to check in
  • Active: Set to Yes or No depending on clients status in your program
  • ID#: Optional field used to identify client
  • Testing Profile: Determines the test type(s) and frequency for the client
  • Check-in Window: The time of day clients are able to check in
  • Client Group: Typically used to group clients by gender, can be used if samples must be collected by a male or female
  • Case Manager: Set the case manager for selected client

Profile Information

  • First Name
  • Middle Name
  • Last Name
  • Phone Number
  • Date of Birth
  • Gender


  • Call: Allow client to call the facility phone number to check in
  • App Check In: Allow client to check in via the ConnectComply app
  • Both are set to Default (Enabled) and can be set to Disabled if needed



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